About Our
Cheesecakes

How long do I have to order before collecting the cake?

Please allow a minimum of two days to order our cakes.

What is the size of your cheesecakes and how many do your cheesecakes serve?

8-inch round (diameter) cheesecakes are approximately 1kg and can serve 8-12 standard slices.

6-inch round (diameter) approximately 1/2kg and can serve 2-6 people.

Mini Monkeys are the little cupcake size ones at 2.5 inch (diameter).

What is the best way to eat and enjoy your cheesecake?

Please allow approximately 15 to 25 minutes thawing time and then cutting the desired portion using a knife that has been dipped in hot water. We recommend cutting into cubes, this stops the edges from melting quickly and it is easier to eat in bite sizes! To those who like it creamier, just let it thaw longer.

Do you include knife, birthday tags, candles?

Knife will not be provided as you will need a metal knife to cut the cake however we provide a Birthday Tag and a candle.

Do you do writings on your cakes?

We’re sorry we absolutely do not do writings on any of our cakes but we do have the option for a personalised handwritten card service* for you to add on.

*Only English and Bahasa Melayu (Sorry we cant write in Chinese) .
*Limit number of words for message to 100 words and below only.

Are your cakes vegetarian friendly?

Yes, all our cakes are vegetarian friendly. They are all egg free!

Delivery &
Collection

Where do I collect the cakes from?

Klang Valley:
Suasana Sentral Loft Condo @ Kl Sentral
My Elephant Thai Restaurant @ Sri Hartamas

* Click location link for pick up locations for address and opening hours

Do you do delivery?

Yes, we engage WeeDoo Express & TA-Q-BIN & ZOOM to deliver our cakes. Please order at least 2 days in advance. Delivery fees around Klang Valley and Selangor will be RM20. The courier service timezone will depend on their route and traffic condition. If you really need the cake at a specific time then we strongly suggest you opt for an earlier delivery date, otherwise it will be at your own risk. Plus its perfectly fine to receive the cake a day or two earlier from your desired celebration day.

Where do you deliver to?

We deliver all around Kuala Lumpur and Selangor.

How do I pay for the cakes?

a) Pick Up: Pay cash upon collection (strictly for self-pickup orders)

b) Delivery: Delivery: Pre-payment online (Bank Transfer / Credit Card) through our Website Order Form

Can i make changes to my order?

Yes, within 48 hours of your collection/delivery time. Please e-mail your request for changes to order@purplemonkey.com.my and please include details of your order.

I would like to order the cake as a gift or surprise

If the order is meant to be a gift, please ensure that the receiver is reachable by WhatsApp OR Call so that the delivery company is able to communicate with him or her. If its a surprise gift, please inform us and ensure that you, the sender is reachable by WhatsApp or Call, and that you’ve already checked that the receiver will be there at the requested delivery time

Change & Return

What are your change & return policy?

Sometimes boo-boos do happen. For any issues related to damaged product or wrong product or delivery, please contact us at order@purplemonkey.com.my or call +60-17-260 4781 within 48 hours. Please highlight the following details in your email:

Name (person who placed order):

Email:

Contact Number:

Product ordered:

Order Date:

Remarks:

We will investigate into the matter and respond to you within 48 hours. If it is a mistake on our side, we will make arrangements for a refund.

I've changed my mind and would like to cancel my order. Will I be refunded?

We understand that circumstances can change. Should you like to cancel or make changes to your order. Please email your request to order@purplemonkey.com.my 48 hours before your delivery or pick up date and include the following details;

Name (person who placed order):

Email:

Contact Number:

Product ordered:

Order confirmation number:

Order Date:

Remarks for changes or cancelation:

If request for changes is within the stipulated time frame, we will make the necessary changes and send you another new confirmation. If it is a cancelation, we will make the arrangements for a refund.

Storage & Travel

What is the best way to store your cheesecakes?

Our cheesecakes must be stored in the freezer.

I want to take Purple Monkey bloody delicious cheesecakes to my hometown outside KL! Is it possible?

Yes it is possible. We can pack it nicely in way that it will stay frozen and intact. When you order, just let us know your travel mode and duration.

Don’t worry, our cheesecakes have made it well to various parts of Malaysia like Kuantan, Ipoh, Penang, Melaka and even overseas to Singapore and Bangkok!

Do you provide dry ice?

Sorry we do not provide dry ice. However, we do include ice packs in our cake boxes.