Best to give us at least 2 days notice. If its last minute, you can try to call or whatsapp us to try your luck.
8-inch round (diameter) cheesecakes are approximately 1kg and can serve 8-12 standard slices.
6-inch round (diameter) approximately 1/2kg and can serve 2-6 people.
Mini Monkeys are the little cupcake size ones at 2.5 inch (diameter).
Please allow approximately 15 to 25 minutes thawing time and then cutting the desired portion using a knife that has been dipped in hot water. We recommend cutting into cubes, this stops the edges from melting quickly and it is easier to eat in bite sizes! To those who like it creamier, just let it thaw longer.
Knife will not be provided as you will need a metal knife to cut the cake however we provide a Birthday Tag and a candle.
We’re sorry we absolutely do not do writings on any of our cakes but we do have the option for a personalised handwritten card service* for you to add on.
*Only English and Bahasa Melayu (Sorry we cant write in Chinese) .
*Limit number of words for message to 100 words and below only.
Yes, we engage several delivery companies to deliver our cakes. Best to order at least 2 days in advance. Delivery fees to locations in KL and Selangor are RM20 (0 to 20km distance from Purple Monkey SEA PARK PJ) and RM30 (21km to 30km distance from Purple Monkey SEA PARK PJ)
The delivery service timezone will depend on your selected time zones, traffic and weather condition. If you really need the cake at a specific time then we strongly suggest you opt for an earlier delivery date or time. Plus its perfectly fine to receive the cake a day or two earlier from your desired celebration day.
We deliver to most parts of Kuala Lumpur and Selangor. If your address is beyond 30km from Purple Monkey SEA PARK Petaling Jaya, do check with us.
a) Pick Up: Pay cash upon collection (strictly for self-pickup orders)
b) Delivery: Delivery: Pre-payment online (Bank Transfer / Credit Card) through our Website Order Form
Yes, though not every location serve all our flavours, you can check with them first to avoid any disappointment.
* Click location link for pick up locations for address and opening hours
If the order is meant to be a gift, please ensure that the receiver is reachable by WhatsApp OR Call so that the delivery company is able to communicate with him or her. If its a surprise gift, please inform us and ensure that you, the sender is reachable by WhatsApp or Call, and that you’ve already checked that the receiver will be there at the requested delivery time.
If receiver is not there or unreachable upon requested delivery time window, a return and re-delivery fee will be charged.
Change & Return
Sometimes boo-boos do happen. For any issues related to damaged product or wrong product or delivery, please contact us at email@example.com or call +60-17-260 4781 within 48 hours. Please highlight the following details in your email:
Name (person who placed order):
We will investigate into the matter and respond to you within 48 hours. If it is a mistake on our side, we will make arrangements for a refund.
We understand that circumstances can change. Should you like to cancel or make changes to your order. Please email your request to firstname.lastname@example.org 48 hours before your delivery or pick up date and include the following details;
Name (person who placed order):
Order confirmation number:
Remarks for changes or cancelation:
If request for changes is within the stipulated time frame, we will make the necessary changes and send you another new confirmation. If it is a cancelation, we will make the arrangements for a refund.
Storage & Travel
In the Freezer (where you keep ice cream and ice)
Fridge: Ok (covered) up till 3 to 4 hours
I want to take Purple Monkey bloody delicious cheesecakes to my hometown outside KL! Is it possible?
Yes it is possible. We can pack it nicely in way that it will stay frozen and intact. When you order, just let us know your travel mode and duration. We also recommend that you transport it with a chiller bag or cooler box.
Don’t worry, our cheesecakes have made it well to various parts of Malaysia like Kuantan, Ipoh, Penang, Melaka and even overseas to Singapore and Bangkok!